FAQ
Payments & Safety
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
We accept payments from major credit card companies like Visa, Mastercard, and American Express.
Shipping & Delivery
Standard Shipping Time:
USA: 4 - 5 days*
UPS 2nd Day Air: 2 Business days*
UPS Next Day Air: 1 Business Day*
Although we generally beat these estimates, certain things like delays at customs or processing time can effect delivery time.
We generally take 1 business days to process our orders and coordinated with our warehouse and shipping departments.
Shipping rates can vary depending on your region and are calculated at checkout.
Here are the full details of our Shipping Policy.
Yes, we offer free shipping all domestic orders over $34.99
Yes, we ship our products all over the globe.
Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.
We like to keep life's most important questions private. All of our shipping packaging will be discreet.
Returns & Refunds
Yes, we offer full and partial refunds.
Please enquire for more information about our Refund policy
A refund request can be submitted within 30 days after the purchase is made.
In the case when the product and packaging are unopened and undamaged, you are eligiblefor a full refund.
In the case when the packaging has been opened and the product has been used, you are eligiblefor a partial refund.
When an order does or does not include free shipping, all shipping costs (including the return shipping) are handled by us.
Pregnancy Test
No. Each urine sample will vary in its chemical makeup,
as will the humidity of the air where you test. Variations in
physical conditions can cause the vertical streaking or the pink
background color but will not affect the test results. If the control
band appears within five minutes, the test is working properly.
No. Test results must be read in 5 minutes. Though a positive
result should not change for several days, a negative result may
change to a false positive within minutes after the end of the
testing period, which would not be an accurate reading.
No. Variations in the color of the control band will not affect
the test result.
We recommend you test with your first urine of the day. Any
urine specimen is appropriate for pregnancy test, but the first
morning urine specimen is optimal because of its highest
concentration of hCG.
Common substances such as alcohol, caffeine,
acetaminophen, aspirin, ibuprofen, and antibiotics do not
affect the test results.
Any medical procedure which involves hCG, such as
fertility treatments, may cause false results. Please discuss
them with your doctor if you do get unexpected results.
It is recommended that weak positive test results should be
confirmed by retesting an early morning (first) urine specimen 48
hours later. A significant number of first trimester pregnancies
terminate for natural reasons
Early Result Pregnancy Test
You can test up to 6 days before the day of the missed period.
It is always best to read the results at 5 minutes, but never
after 10 minutes. Any result read after 10 minutes is invalid
and has no meaning. A negative result may change to a false positive within
minutes after the end of the 10-minute testing period,
which would not be an accurate reading.
It is recommended that weak positive test results should
be confirmed by retesting an early morning (first) urine
specimen 48 hours later. A significant number of first trimester pregnancies terminate for natural reasons.
In early pregnancy, false negative results may occur when
the level of hCG is below the sensitivity level of the test.
If pregnancy is suspected, an early morning (first) urine
specimen should be collected and retested 48 hours later.
Ovulation Test
No. Variations in the color of the control band will not affect
the test result.
No. Test results must be read at 5 minutes. Though a positive
result should not change for several days, a negative result
may change to a false positive within minutes after the end of
the testing period, which would not be an accurate reading. It is
always best to read the result at the 5 minute testing period and
then discard the test to avoid confusion.
At least 5 days or until a LH surge has been detected.
No. Each urine sample will vary in its chemical makeup,
as will the humidity of the air where you test. Variations in
physical conditions can cause the vertical streaking or the pink
background color but will not affect the test results. If the control
band appears within five minutes, the test is working properly.
No, but you should consult with your physician if you are taking
any medications.
Ovulation is likely to occur within 24-48 hours. This is your most
fertile time. Sexual intercourse is advised within this time frame.
The rising in basal body temperature primarily indicates that ovulation has already occurred. This test indicates that ovulation is about to occur.
Many factors will affect your ability to become pregnant. Often
you may need to use the test kit for 3-4 months. You and your
partner should consult a physician if pregnancy is not achieved after 3-4 months.
We suggest you limit fluid intake for around 2 hours before
testing. Heavy intake of fluids can dilute your urine sample.